Welcome to sankalpstoriesfoundation.com (“Website”), operated by Sankalp Stories Foundation (“we”, “us”, “our”). This Cancellation & Refund Policy describes how we handle cancellations and refunds of donations made through this Website.
1. General Donation Policy
All donations made through our online donation platform are voluntary contributions to support our charitable work, including care for abandoned cows, elderly individuals without family support, and orphaned children. Once a donation is completed, the funds are used in support of the Foundation’s welfare programs and cannot be reversed or cancelled except as provided below.
2. Cancellation
Once a donation transaction has been successfully submitted and processed through the payment gateway, it cannot be cancelled by the donor.
3. Refund
Refund requests will generally not be entertained under any circumstances after the donation is completed. However, in limited cases such as a duplicate donation or genuine technical error, we may consider a refund if a written request is received within 7 calendar days of the original transaction. In such cases, we will require supporting documentation and may process any refund by reversing the transaction through the payment service provider.
4. How to Request a Refund
To request a refund for duplicate or erroneous transactions, please contact us at:
Email: sankalpstoriesfoundation@gmail.com
Phone: [Insert Phone Number]
Subject Line: “Refund Request – Donation Transaction”
Please include in your request:
- Donation date and amount
- Transaction reference number
- Reason for refund request
- Proof of duplicate or erroneous payment
5. No Cash Refunds
Refunds will not be issued in cash under any circumstances. Refunds, where applicable, will be processed only through the original payment method or via bank transfer/NEFT in the donor’s name.
6. Changes to This Policy
We may update this Policy from time to time. The updated version will be posted on this Website with a revised effective date.